Frequently Asked Questions
Do you Ship Internationally ?
No, current we are operational in India only.
Who should I to contact if I have any queries?
We are always happy to help you. For any query/ suggestions/ feedback you can call our customer support number +91-989 922 9921 (9 AM to 7 PM, 7 days) or mail us at firstname.lastname@example.org.
How do I track my order ?
You can track your order here – Track My Order.
How can I cancel or change my order ?
For any changes in your order, call our customre care number +91-9899229921 (9 AM to 7 PM, 7 days).
How can I return a product
Once the hardware is delivered or installed, you enter into an agreement with the respective DTH service provider, in which DTH connect is not a party. As a standard practice, across all DTH sales agent, no returns are permissible once the hardware is delivered or installed. You are advised to understand the terms and conditions of the respective DTH providers before installation of DTH.
How long will it take to get my package ?
All orders received during working hours are generally processed by us within 30 minutes. Delivery, installation and activation of service is then processed by respective DTH service provider. The same may take 6 to 24 hours depending upon service provider and the rush at that time.
Do you provide any warranty ?
Generally, there is 1 year warranty of Set Top Box provided directly by DTH service providers. However, you are advised to understand the terms and conditions of the respective DTH service providers beforehand.